Privacy notice
Last updated: 11 October 2026
Who is responsible for your data
Distril LLC, which runs Kove Luxury (koveluxury.com and kove.cr), 1021 East Lincolnway, Cheyenne, Wyoming 82001, United States. For anything about your data, write to [email protected].
What we collect
- For past orders: your name, email, phone and shipping address; the piece, the amounts, the dates and the terms you accepted.
- When you write to us by email or WhatsApp: the details you choose to share in your message. Opening WhatsApp from this site does not require a name form.
- If you offer us a piece to sell: your name and contact details, the photos and videos of the piece, its description, and anything else you choose to send, such as a receipt. Please cover your name and card digits on a receipt.
We do not ask for sensitive data.
What we use it for
We use order records to fulfil and support past orders, handle refunds and disputes, and meet legal obligations. We use messages to answer your questions.
We may also send you news, new pieces and offers from Kove by email. That is not needed for your purchase. If you do not want it, tell us now or at any time by writing to [email protected] with the subject "Unsubscribe". Every news email says how to stop them.
If you offer us a piece to sell
Kove also lists pieces from private sellers. If you offer us one, we use your photos and details to assess the piece and to contact you. Our team sees them, and so do the services we use to receive your messages, such as WhatsApp and email. The photos we save in our own system are kept in private storage. Nothing you send is published unless we approve it, and we never publish your name or contact details. If we list the piece, we list it as a Kove piece.
Who else sees it
Only the companies that do the work for us, and only what each one needs:
- Stripe, which processed earlier card orders.
- Google and Nylas, for our email.
- Cloudflare, which delivers and protects the site.
- Contabo, where our servers run.
- Meta, if you write to us on WhatsApp.
- The courier, which gets your name, address and phone to deliver the piece.
We do not sell your data and we do not pass it to other companies for their own purposes. We hand it to an authority only when the law requires it.
Some of these companies, and our servers, are in the United States or other countries, so your data may be stored or processed outside the country you are in.
How long we keep it
Order records for as long as tax and accounting law and the deadlines for refunds and card disputes require. Messages that did not lead to a purchase, until we no longer need them to answer you. Then we delete them.
If you offered us a piece and we did not reach an agreement, we delete your photos and details from our system 12 months after your last message, or sooner if you ask. Your WhatsApp and email messages also sit with those services, which follow their own rules. If a purchase goes ahead, we keep the records for as long as tax and accounting law require.
Your rights
You can ask to access the data we hold about you, correct it, have it cancelled or object to its use (ARCO rights), and you can withdraw your consent or limit how we use it. Write to [email protected] from the email you used with us, saying what you want and, if you have one, your order reference. We reply within 20 business days and, if your request is granted, carry it out within the following 15. If you are not satisfied, you can go to the Mexican data protection authority.
Cookies
We only use the cookies the site needs to work, for your session, form security and language. Cloudflare may set one of its own for security. No advertising cookies and no third-party analytics.
We count visits with our own self-hosted, cookie-free analytics (Umami). It keeps no personal profile of you and we do not sell this data.
Changes
If this notice changes, the new version goes on this page with its date.